Contact members directly by signing up as an employer. Or contact us on jobs@ofw.org.za or 0618025995 quoting member number 4441.
I am a highly experienced call centre representative, I have worked for UK companies so this means that I have excellent computer skills as well as people skills. While I have plenty of experience in this field. I believe I do exceptionally well in a wide variety of roles. I am responsible and hardworking young lady with a sound work ethic. I complete tasks with integrity and an independent-mindedness that will stand me in good stead in future. I am very goal-orientated and set high standards for myself. My maturity and respectful manner allows me to communicate well with colleagues. I persevere despite any challenges that may present itself.
Age
29
Gender
Female
Nationality
South African
Address
Cape Town
Languages
English, Afrikaans, isiXhosa, isiZulu
Matric, Good Hope Seminary Girls' High School
Cape Town, Jan 2009 to Jan 2014
I matriculated at Good Hope Seminary Girls' High School.
Capita
Cape Town, Sep 2023 to Mar 2024
I was doing Upgrades and retaining customers to keep their cell phones contracts.
Organising For Work
Cape Town, Jan 2022 to ongoing
I help out job seekers/unemployed with their CVs - by creating CVs with them.
Assist running workshops for job readiness.
Make calls when there will be workshops to get candidates to come through.
EXL
Cape Town, Jan 2020 to Oct 2021
I was required to take calls from customers assist them with their policies, log in complaints and deal with them.
Duties with switchboard as well
Assist callers with other questions.
Provide customers with area codes, telephone numbers and other information.
Perform receptionist functions as needed.
handle outgoing, interoffice or incoming calls.
Ismart / Summermobile
Cape Town, Aug 2017 to Jan 2020
I was a Debt Collector at Ismart from customer who had their phone contracts not up to date.
I was also a Quality Assurance Agent, I was required to listen to the sales agents calls to see if they have done everything correctly over the phone.
I was also operating with switchboard at Ismart - handling incoming and outgoing calls, take and relay important messages, announce when visitors arrive, handle all directory assistance queries.
Lastly I was a Sales Agent for MTN phone contracts.
Anthony Richards' and Associates
Cape Town, Mar 2015 to Aug 2017
I was required to call customer who owed their retail account to make arrangements to pay their accounts.
Call centre Copywriting Customer service Domestic work Event planning Good computer literacy Secretarial Social media Spreadsheets Teaching / tutoring Translation Word processing Writing reports
Member has references listed.