OfW Member CV

Education & Training

Life Skills

Certificate in Volunteer Staff Training, Organising For Work
Gugulethu, Aug 2019 to Aug 2019
Completed five day training to qualify as OfW branch staff that included: spreadsheets(including formulae), word processing, calendars (meetings requests, tasks etc), administering member data on the OfW website, the values and philosophy of OfW, running various workshops, and general literacy around unemployment.

Financial Information Systems

Information Systems,Financial Accounting,Cost Management, Cape Peninsula University of Technology
Cape Town, Feb 2005 to Nov 2006
Ms Word Ms Excel Ms Powerpoint Ms Access Email Internet

Matric

IsiXhosa, English, Biblical Studies, Economics, Business Economics and Accounting, Fezeka High School
Gugulethu, Jan 1997 to Nov 2001

 

Employment

Researcher agent

Greenfields Data Solutions
Claremont, Jun 2022 to Dec 2022
Conducting outbound surveys for clients telephonicly.

Collections Agent

The Foschini Group
Cape Town, Feb 2020 to Sep 2021
Recover outstanding accounts Negotiate with Customers on their arrears accounts

Customer Services Agent

TakeAlot.com Warehouse
Cape town, Nov 2017 to Jan 2018
Customer collections orders Filling and sorting online orders Assisting customers with online shopping Answer incoming calls and respond to customer's email Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Follow up customer calls

Call centre customer services agent

Achievements Awards Group
Cape town, Apr 2017 to Jul 2017
Assist clients to redeem awards and points Assist clients with delivery queries

Collections agent

Nimble Collections Services
Cape town, May 2013 to Jun 2016
Assist customers with outstanding outstanding debt Negotiate with settlements balances

Call centre customer services agent

Woolworths Financial Services
Cape town, Dec 2009 to Nov 2011
Provide customer care to existing customers Attend to telephonic queries Handle all products related queries General administration work

Call centre agent / Technical Support

TelkomSA
Cape town, Jun 2006 to Dec 2009
Handling of telephone faults Assisting onsite technicians Testing and configurations Troubleshooting Localising with customers

Area services assistance

Pick N Pay
Cape town, Jun 2006 to Jun 2006
Serve customers Handling orders calls

 

Skills

Budgeting Cashier Community organiser Cooking Customer service Domestic work Good computer literacy Home-based care Marketing Social media Spreadsheets Word processing Writing reports